1. Overview of Delivery Service
All deliveries for products purchased on aprishop are handled by apridel, our trusted on-demand delivery service. Once your purchase is confirmed, the product is processed and sent out for delivery by a driver servicing the agency responsible for your order. apridel ensures secure, efficient, and timely delivery of parcels.
2. Package Shipment
- Processing Time: Orders are typically processed within 48 hours upon confirmation of payment.
- Delivery Time: Estimated delivery times are displayed at checkout and depend on the delivery agency’s location and your delivery address.
- Tracking: Once your order is dispatched, you will receive a tracking link or reference number to monitor your package’s journey in real-time.
3. Shipping Costs
- Shipping costs are calculated based on the size, weight, and delivery distance of the package.
- Exact shipping fees are displayed during checkout before you confirm your order.
- Additional fees may apply for express delivery or special handling requests.
4. Package Care and Handling
- apridel takes all reasonable measures to ensure that your package is handled with care during transit.
- Fragile items are packaged securely, but customers are encouraged to notify sellers of special handling instructions during purchase.
- In the unlikely event of damage, please report it within 12 hours of receiving the package with clear photo evidence.
5. Returns and Refunds
- Eligibility: Products are eligible for return if they are defective, damaged, or incorrect upon delivery. Some products may have specific return policies provided by the seller.
- Initiating a Return: To initiate a return, contact aprishop Customer Support within 1 day of delivery. Include your order number, proof of purchase, and details about the issue.
- Return Process:
- Approved returns must be sent back using the instructions provided by customer support.
- Return shipping fees may apply unless the return is due to a seller or delivery error.
- Refund Timeline: Refunds will be processed after the returned item is received and inspected. Refunds typically take 5-7 business days to reflect in your account.
6. Delivery Attempts and Rescheduling
- If the delivery driver is unable to complete the delivery on the first attempt, they will make no additional attempt.
- Customers will be notified of failed delivery attempts and provided with options to reschedule or adjust the delivery location.
- After failed attempts, unclaimed packages may be returned to the seller.
7. Customer Responsibilities
- Ensure the delivery address provided during checkout is accurate and accessible.
- Be available or designate someone to receive the package at the delivery location.
- Check your package upon receipt and notify us immediately in case of issues.
8. Limitations of Liability
- apridel and aprishop are not responsible for delays caused by circumstances beyond our control, including weather conditions, traffic disruptions, or unforeseen events.
- Liability for lost or damaged goods is limited to the declared value of the package or the applicable insurance coverage.
9. Contact Information
For any issues or inquiries regarding delivery, returns, or refunds, please contact our customer support at support@aprishop.com